Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Got it — you’re asking about Orders and Shipping. Here’s a general breakdown that covers the basics. If you’re referring to a specific company, just let me know and I can tailor the info:
🛒 Placing an Order
Browse products and add items to your cart.
Go to checkout, enter shipping info, select shipping method, and complete payment.
You’ll receive an order confirmation via email.
⏱️ Order Processing Time
Most orders are processed within 1–2 business days.
Some custom or made-to-order items may take longer.
🚚 Shipping Methods
Common options include:
Standard Shipping: 3–7 business days
Expedited Shipping: 2–3 business days
Overnight Shipping: 1 business day (extra cost)
🌍 International Shipping
Available to many countries.
Delivery time varies by location (usually 7–21 business days).
Customs fees or import taxes may apply and are usually paid by the customer.
📦 Tracking Your Order
You’ll get a tracking link once your order ships.
You can monitor the status and estimated delivery from there.
If you need to swap an item
Returns and Exchanges
🔄 Returns & Refund Policy
At Inovalux, your satisfaction is our priority. If you’re not fully happy with your purchase, we offer a 30-day return policy on all orders before they are shipped.
✅ Return Eligibility:
You can request a refund within 30 days of placing your order, as long as it hasn’t been shipped yet.
Once your order has been shipped, it may not be eligible for cancellation or return unless it’s damaged or defective upon arrival.
💰 Refunds:
Approved refunds will be processed back to your original payment method.
It may take 5–10 business days for the refund to appear, depending on your bank or card provider.
😕 Received the Wrong Item?
We sincerely apologize for the mix-up! If you received the wrong item, we’ll make it right at no extra cost to you.
🔁 What to Do:
Contact us at [insert your support email] within 7 days of receiving your order.
Include:
Your order number
A photo of the item you received
A brief description of the issue
✅ What Happens Next:
We’ll review your request within 1–2 business days.
If confirmed, we’ll resend the correct item or offer a full refund, depending on your preference.
No need to return the wrong item in most cases
📦 Damaged Item Received?
If your order from inovalux.com arrived damaged, we’ll make it right at no cost to you.
📸 What You Need to Do:
Email us at [insert your support email] within 7 days of delivery.
Include the following in your message:
Your order number
Clear photos of the damaged item and packaging
A short description of the damage
🔁 What Happens Next:
Our support team will respond within 1–2 business days.
Once verified, we’ll either:
Send a replacement, or
Issue a full refund, depending on your preference.
📬 Return Shipping Address
If you’ve received return authorization from our support team, please send your item to the following address:
Inovalux Returns
[Insert Return Address Here]
[City, State/Province, ZIP Code]
[Country]
🔁 Important:
Only send returns after receiving approval from our customer support team.
Include your order number inside the package to avoid delays.
We recommend using a trackable shipping service and keeping your receipt.